Janet has asked for help in settling a conflict at her office. There appears to be disagreement on how the meeting facilitator should run their weekly meetings.

There are several important factors to consider when facilitating a meeting.

1. Seek input and agreement on ground rules. Discuss protocol around managing time, handling conflict and appropriate meeting behaviors.

2. Model an accepting attitude. Try drawing out everyone's perspectives and feelings instead of rushing to judgment.

3. Resist the temptation to save time by settling for majority opinion or compromise. Consensus is necessary for lasting and meaningful outcomes.

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