"Recently, I was facilitating a meeting with several of my co-workers. One of my teammates did not like my views on a project. He began to ask very harsh questions. How do I approach this in a manner that will not cause confrontation?" asks Terry.

When a tough situation comes your way everyone around you will be focusing on how you will react. Your ability to skillfully handle these questions will go a long way to enhancing your credibility.

Maintain a positive attitude at all times. Your team member may not fight fair but he will expect you to.

Make sure to address emotions, issues and the audience. Neutralize the question as you rephrase it for the entire group.

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