Kevin asks "when should I call a person rather than respond to their email?"

This is a good question and one most of us should ask of ourselves more often. Electronic communication is expedient but not always effective. Here are a couple of thoughts. Listen tomorrow for more tips.

If you need to deliver a message that is sensitive in any respect, choose in-person or phone communication over email.

Remember, tone is difficult to "read" in an email. It can cause miscommunication. When in doubt, choose another form of communication.

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