What if you do most of your business communication by telephone?

Sophie asked Tero how to be effective over the phone. Research tells us that 87% of the way we are perceived over the phone is by vocal quality. Only 13% of the impact has to do with our words or what we say.

To be effective doing business over the phone you need to know how your voice sounds. Listen to your voice mail messages to evaluate your vocal quality and the messages it sends.

Do you speak at a pace people can understand? Are there a lot of ums and ahs? Do you have inflection in your voice to keep people interested in your message? Adjusting your vocal quality with these tips in mind will make you more effective.

› Click here to listen to the professional polish audio clip