Sally asked about improving her listening skills. "I tend to be thinking of what I want to say when someone is talking" she says.

Sally, you are not alone! Listening is the forgotten communication skill and many of us could use some tips.

Since we think faster than we speak, we often formulate our response before hearing another person out and we may miss some important points they made. Being aware you are doing this is a great first step.

Listening is an active sport - not a passive activity. Great listeners listen, not only with their ears but also with their eyes, body, mind and full attention.

Tune in for more thoughts tomorrow.

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