While every leadership situation is unique, the basic skills do not change. People agree to solutions for their reasons, not for our reasons. As leaders interact with others, they need to remember that they must not only worry about what they are trying to achieve, but also seek to understand what the other person's interests are. If leaders just stick to their position, they risk arriving at a solution that not only does not satisfy either person's needs, but also results in hurt feelings and mistrust.
Win/Win outcomes are facilitated through collaboration, not compromise. Sadly, the skills to work collaboratively do not come easily or naturally to most people.
Participate in a simulated conflict
Learn the four steps to successful collaborations
Discover how to anticipate challenges
Develop strategies to deal with challenges
Recognize the main manipulation tactics and learn countermeasures
Explore the five most common behaviors and related outcomes
Develop four critical skills of collaboration: Building Rapport, Asking Questions, Listening and Assertiveness
Ann Block, Vice President, Client Relations
Tero International, Inc.
1840 NW 118th Street, Suite 107
Des Moines, IA 50325, USA
Phone: 515-221-2318 (ext. 204)
Email: [email protected]