While every leadership situation is unique, the basic skills do not change. People agree to solutions for their reasons, not for our reasons. As leaders interact with others, they need to remember that they must not only worry about what they are trying to achieve, but also seek to understand what the other person's interests are. If leaders just stick to their position, they risk arriving at a solution that not only does not satisfy either person's needs, but also results in hurt feelings and mistrust.
Win/Win outcomes are facilitated through collaboration, not compromise. Sadly, the skills to work collaboratively do not come easily or naturally to most people.
Ann Block, Vice President, Client Relations
Tero International, Inc.
Phone: 515-221-2318 (ext. 204)
Email: [email protected]